Privacy Policy

The privacy policy by Tima Tours & Safaris is a commitment to our clients in respect of how we handle your personal information obtained when using our services and also when using our website. This policy should be read in combination with our Terms & Conditions which has more extensive details on the process involved within our operations: reservations, bookings, cancellations and ground-handling services for travellers.

Our personal information collection process from our clients:

  • When making a reservation for a Zanzibar Tour, Tanzania Safari and Kilimanjaro Climbing
  • Contact with our tours & safaris specialists team
  • Through the use of our website
  • Through our travel trade partners and referees

The information that we collect:

  • Name(s) of traveller(s)
  • Email address
  • Number of travellers and their ages
  • Date of birth

Travellers retain the right to withhold any information from us should they opt to communicate respectively via email and avoid making bookings via our website’s online system.

Use of information through our website

By using our website, prospective clients agree to the submission of their personal information being used by us for the following purposes:

  • To process transactions made by booking safari holidays, day tours and Kilimanjaro climbing programs via our online system
  • To help in processing requests for other tours/excursions and services offered by us in future
  • To share our latest offers, development and destination travel news respectively
  • To contact travellers regarding enquiries
  • To contact travellers prior to their departure to Tanzania and after arrival back home to ensure all is well.
  • To comply with any applicable laws and regulations that would help with following up with relevant customs and flight authorities if need arises such as: left luggage that will require delivery upon arrival to the respective place of your presence.

We may retain and store some personal information such as name and contact details should there be any further need to follow up in such instances as: if there was anything that you may have been forgotten while on your Tanzania safari and/or on your Zanzibar beach holiday. In addition, we always aspire to improve returning clients’ satisfaction through tailor-made services to meet your travel requirements should you decide to come again for a Tanzania safari and Zanzibar Beach Holiday with Tima Tours & Safaris thus ensuring an even better trip experience.

Keeping information secure

At Tima Tour & Safaris we have taken the appropriate measures to ensure that security is seriously handled. We have integrated a necessary program to help maintain the security of our information systems and processes which support the prevention of unauthorized disclosure of the information we collect.

Our website: www.timatourszanzibar.com is hosted on the Amazon Web Services which is properly secured to deliver our services (tour programs) in accordance with the tech industry’s highest security best practices. Amazon Web Services conducts regular and thorough audits to ensure the security of their infrastructure is up to date both physically and over the internet.

To make sure that the information provided to us online is protected, we use a secure online payment system that is certified and compliant with: PCI DSS Level 1, VISA Net, Registered as a PSP with most international banks and leading local banks.

When and with who we share your personal information

At Tima Tours & Safaris, we only share your personal client information with our suppliers who mainly include: Hotels and Airline Companies when making reservations and confirming bookings prior to your arrival. We also request that our clients share with us their international flight ticket details for appropriate meet and assist at the airport. We also follow up swiftly in case your Tanzania-bound flight delays due to natural conditions such as whether and we use that information to update your driver who awaits you at the arrival airport. In addition, our tour specialists follow up with your international flight to confirm that your flight details prior to departing after your safari holiday. This ensures that your international and local travel and road transfers as well as stays are smooth and satisfy/exceed our clients once-in-a-lifetime trip expectations.

Besides the requirements stated above, we do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law or to protect the safety of the clients, employees and the general public. We work responsibly to take all reasonable steps to protect the personal information submitted to us. Once we do receive our clients’ communication, we will also make our best efforts to ensure the security on our process.

Website Cookies

Our website uses cookies, which are small pieces of information that are stored by the browser on the user’s computer’s hard disk. They help us here at Tima Tours & Safaris to provide a better website browsing experience. None of the personal information submitted are held in these cookies. Kindly note that Cookies can be disabled through the settings on the browser; however, this may affect the ability to enjoy the best of our website when browsing it for information smoothly.